eKourier Oct 2009

Team Member Profiles

Matthew Obrien Assistant Manager Homebush NSW

Christine Bauman Customer care Centre THQ

Career background: Retail - KFC Duty Manager. Customer Service Industry for 19 years. Qualified Remedial Therapist for the past 5 years.

Career background: Studying Journalism at the University of Technology, Sydney. 2 years in to a 3 year degree.

Marital status: Married. Any children? Daughter called Eden who’s special talent is waking Daddy at 6am for work and the Wiggles! Hobbies/interests: Spending time with friends and family. Gaming and reading. Do you play any sport or have any special talents? At the moment I am teaching my daughter how to play soccer, but like Tennis and indoor rock climbing. Favourite book: 20,000 Leagues Under the Sea. Favourite movie: Silence of the Lambs. Favourite restaurant/food: City Extra. Where did you grow up? Cabramatta. Great place to live with the same neighbours for 20 odd years! Any pets? No. Favourite holiday: Skiing at Perisher Blue is the most excitement I’ve seen lately!

Marital status: Not Married. Any children? God no! Hobbies/interests: Reading, shopping and going out to dinner with the girls gossiping! Do you play any sport or have any special talents? Love snowboarding. Going to Japan in February! Favourite book: The Book Thief - Marcus Zusak. Favourite movie: American Beauty. Favourite restaurant/food: Thai. Where did you grow up? Greystanes, Sydney. Lovely... Any pets? 3 cats, 1 dog, (2 brothers). Favourite holiday destination: Been to Fiji twice - overrated really!

Fortitude gets a Facelift ... Fortitude Valley has improved its looks with new signage. A long awaited facelift! Below you will see some before and after shots showing the differences. Before

Arson at Homebush Mobilises Team for Rapid Response cont...

It is impressive when I reflect how quickly and calmly people assumed roles to fix the situation. The team were extremely effective and worked very well together. It was later mentioned that much of the work we have pursued in culture and leadership bubbled to the surface during this event. As a result of the efforts of the team we were able to restore T.H.Q. power and I.T. systems on Saturday afternoon; contact the customers very quickly; initiate clean-up and repair work; and all while managing existing customers.

We even sold boxes and handled enquiries on the day.

I extend a big thank you to all the team that contributed and continue to do so, as we persevere with the make-good.

After

The police continue to investigate this pointless wasteful crime.

Sam Kennard

Kennards Kourier October 2009

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