eKourier Oct 2009

Tempe Close-down Underway

Nearby centres enjoy influx of new customers August this year witnessed a significant event as the sale of Tempe was settled with the new owners IKEA. This event brought down the curtain on a piece of self storage history. Tempe was the first purpose built Self Storage Centre of its kind back in 1980. Not long after settlement a notice to vacate was received from the new owners giving us until midnight, 25 February 2010 to vacate the property and hand over the keys so to speak. In September notification was sent to over 700 customers informing them of the sale, and the options available to them for their ongoing storage needs. Some customers have already relocated with the majority moving to Waterloo, Camperdown and Miranda. The relocation process is being coordinated by Michael Anthony and with only 150 responses to the 700 letters so far, Michael will have his work cut out for him contacting customers to find out their preferences. We expect the bulk of relocation to happen during October, November, with very little to happen around the Christmas period. January, February should be the final stage of the customer relocation process, before the centre clean up (removal of our equipment) ready for the hand over to IKEA.

Customer Feedback

“ Ultimo - Friendly and courteous, very helpful and supportive. Excellent communication skills informing customers of any issues or concerns with a caring and kind manner. Thank you very much I would highly recommend Kennards Self Storage.”

“ Mona Vale - Not a single complaint in over 4 years of dealing with you, just great!”

“ Richard at Petersham was extremely helpful, both on the phone and in-store. Explaining to me the difference between all your products. He helped me pack all the boxes into my car and was always cheerful! If I move back to Sydney I will definitely come back, thanks Richard.”

Darren Marshall

Our First Front Line Management Graduate! Congratulations Steve Dillon from Wentworthville Constantly learning and growing, commitment to developing inspirational leaders and high performance teams is part of the Kennards culture. In support of this, Kennards offers the Certificate IV Front Line Management course run by Australian College of Commerce and Management to all new and existing employees. The course is designed to help team members develop a wide range of customer service, leadership, administrative, time management and planning skills.

Pia Angelucci, National Training Manager, Australian College of Commerce & Management, presenting Steve with his certificate

Steve says “I would recommend the Certificate IV in Frontline Management to any new or existing staff member wanting to develop a new skill set or enhance current skills.

The course work was easy to understand and easily transferred into real life scenarios within the Centre environment.

The Tutors were easily contactable if I had any issues with the work, but they regularly called to see how I was progressing through the work. They couldn’t have made the process easier!

A thoroughly enjoyable course that I would recommend to anyone”.

Read more about the course on Kosmo or contact Delna Dugdale on 0408 850 656 if you are interested in the course. Delna Dugdale

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Kennards Kourier October 2009