Strategic Plan

CORE VALUE S , M I S S I ON , V I S I ON

CORE VALUES The Core Values of Greystone Golf and Country Club represent our beliefs, which will guide us in our daily activities, regardless of the changing business environment. These principles will be the foundation of teamwork and member rela- tionships that we will practice remaining focused on our goals and objectives. 1. PEOPLE: We welcome diversity, value our members and staff, welcome all viewpoints, and support our role as part of a larger golfing community. 2. CUSTOMER SERVICE: The general manager, the staff, and the board of directors will provide the membership with prompt, accurate, and courteous answers to their questions and will attempt to resolve their problems and concerns in a timely fashion. Our staff will go to extraordinary lengths to satisfy and delight our members. They will be passionate about the service they provide and the opportunity they have been given to do so. 3. INTEGRITY: Wewill be fair, honest, and consistent in our dealings with members and staff. Mutual trust and respect will be the foundation of all relationships. 4. RESPECT: We will respect our fellowmembers, staff, guests, and neighbors. We understand our responsibility as stewards of a cherished property in maintain- ing the courses to the highest standards while minimizing our environmental impact. 5. FIDUCIARY RESPONSIBILITIES: We will exercise the utmost care and diligence in using the assets of the club. We will report factually and honestly about the expenditure of money and resources. We will use the assets of the club for benefit of the entire membership. 6. COMPETITION: We honor the spirit and rules of the game. We enjoy and support competition, at all levels of play, as well as our personal growth and improvement. We understand our responsibility in passing on our passion for golf, tennis, swim, and fitness.

MISSION Greystone Golf and Country Club is a family oriented private club that is committed to providing its members and guests with a premier country club experience. By fostering a club of excellence based on tradition, exceptional service, outstanding facilities and first-class amenities, recognized both regionally and nationally, we will create greater value for our members and prospective members. Doing so will build a prosperous future and lasting legacy for Greystone Golf and Country Club.

VISION To be a club of excellence in all that we do for our members and the greater Greystone community.

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