2018 City of Shakopee Budget

57

Budget Impact: The Department of Administration serves those who serve you. Much of our work is ensuring staff in other departments can serve you as efficiently and effectively as possible. We strive to provide an example of excellence in customer service throughout our organization. In 2018, we plan to start measuring our effectiveness in delivering customer service to our internal customers. In the past two years, the number of technology devices and software apps supported by our IT team has increased by more than 25 percent. These devices and apps, such as body cameras for police and software tools to improve efficiency in permitting, help our organization work smarter. In 2018, our IT team will streamline the process we use to prioritize technology implementation projects. Our Human Resources team supports management and our employees to ensure we have a workforce that is engaged and trained. In 2017, we took steps to ensure our compensation was aligned with the market, updated policies, revamped our employee health insurance plans and laid the groundwork for a robust performance management system across the city. In 2018, Human Resources will be focusing on improving employee engagement, training and stabilizing our employee health insurance plan offerings. In today’s world, communication is becoming increasingly important. You expect to have information available at your fingertips when you come to our website or look at social media. In 2018, we are adding a part-time communications specialist to provide even more information to you. We plan to offer more proactive and engaging information so that you can stay up to date with what is going on in your city.

EMPLOYEES

PERCENT OF GENERAL FUND EXPENDITURES

13.6

13

13

11

Administration 6.9%

Actual 2015 Actual 2016 Budget 2017 Budget 2018

Number of Employees (FTEs)