2040 Comprehensive Plan: Envision Shakopee

CUSTOMER SERVICE At their core, all municipal governments are customer service organizations. City government exists to advance the health, welfare and quality of life for the residents of the community. Community concerns with public communications are directly related to the function of Shakopee city government as a customer service-oriented organization. As experts of particular areas related to city government, it is the responsibility of all city staff to participate in active communication to ensure full responses and information sharing is provided to community members.

Opportunities to improve customer service include: » » Internal communications » » Transparency » » Promptness » » Consistent messaging » » Abide by city-wide core values » » Accessibility of information

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