PULSE Magazine | April 2020 Issue

Customer Service Response:

310 calls were made during January The questions asked focused on measurable

customer service actions.

Respondents were asked to rate the customer service provided by our medics on a scale from 1 to 5, with 5 being the best 83.33% of the patients rated the customer service they received at a 5 and 15.48% rated their service at a 4. The average rating overall was 4.82 out of 5 for customer service.

The response we obtained from our customers is evidence of the great medics we have and the

tremendous job they do each and every day.

Patient Comments:

 “They were very professional. Please let them know just how much I appreciate them.”

 “They were great, please let her know how much I appreciate her help. She was my angel.”

 “The medics were amazing. We are in the process of planning my father's funeral, but if you can just let those guys know we appreciate them I would appreciate that so much.”

 “They were extremely elegant and they stayed with me for a while to make sure I was taken care of. Perfectly amazing! Helped me to the gurney.”

 “They were understanding and caring and persuaded me to go to the hospital. I really called about my missing item and the situation around that, but the medics saw that I needed care.”

32  “They were so nice and so kind. We have a very good conversation that helped distract me from some of the pain.”  “I have no complaints with ATCEMS. They are the best. They were so caring and helped me get com- fortable from the intense pain I was in before I got to the hospital. They told me I was a very good patient. I pray for them every day.”