PULSE Magazine | April 2020 Issue

Customer Service Response:

343 calls were made during February The questions asked focused on measurable

customer service actions.

Respondents were asked to rate the customer service provided by our medics on a scale from 1 to 5, with 5 being the best 78.49% of the patients rated the customer service they received at a 5 and 13.98% rated their service at a 4. The average rating overall was 4.62 out of 5 for customer service.

The response we obtained from our customers is evidence of the great medics we have and the

tremendous job they do each and every day.

Patient Comments:

 “Everything was excellent, couldn't have been any better.”

 “They were very professional, and could not have done a better job.”

“The medics were awesome.”

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 “They were very compassionate and very professional, the medics went over and above.”

“The service was excellent.”

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 “They made her feel very comfortable, they were very professional. Please let them know just how thankful we are.”

“They were calm and helpful.”

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 “The medics were very knowledgeable and professional.”

“They were kind and gentle.”

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