PULSE Magazine | April 2020 Issue

Customer Service Response:

384 calls were made during March The questions asked focused on measurable

customer service actions.

Respondents were asked to rate the customer service provided by our medics on a scale from 1 to 5, with 5 being the best 83.75% of the patients rated the customer service they received at a 5 and 10% rated their service at a 4. The average rating overall was 4.74 out of 5 for customer service.

The response we obtained from our customers is evidence of the great medics we have and the

tremendous job they do each and every day.

Patient Comments:

 “They were very attentive to all our needs, please let them know just how much we appreciated their care.”

 “They were very pleasant and reassuring.”

 “They made me feel like I was going to be ok. They did an amazing job.”

 “They treated me with dignity and were very respectful.”

 “They were awesome, they couldn't have been any better.”

 “The medic was great, and all went well.”

 “They were very professional and pleasant.”

 “They couldn't have done any better, they were awesome.”

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 “The medics did a great job, very professional.”