PULSE Magazine | June/July 2019 Issue

Customer Service Response:

605 calls were made during April The questions asked focused on measurable

customer service actions.

Customer Service Results

100.00%

95.58%

94.40%

89.39%

90.00%

84.62%

80.00%

75%

73.98%

70.00%

60.00%

50.00%

37.60%

40.00%

30.00%

20.00%

10.00%

0.00%

Medic introduced themselves

Medic expressed their yrs of pt care experience

Acknowledge pt by name

Informed pt of tx plan

Explained interventions/pn procedure

Pt had no recommened improvements

Thanked pt for allowing them to help

Respondents were asked to rate the customer service provided by our medics on a scale from 1 to 5, with 5 being the best 80.53% of the patients rated the customer service they received at a 5 and 14.74% rated their service at a 4. The average rating overall was 4.73 out of 5 for customer service.

The response we obtained from our customers is evidence of the great medics we have and the

tremendous job they do each and every day.

Patient Comments:

 “They were really friendly, laid back and very personable. The seemed to know what the were doing.”

 “The treating medic was very informative with me and my boy friend and he was very sweet. He went over and beyond.”  “Very knowledgeable and very professional. Kenny was very concerned with my high blood pressure and suggested I googled a better diet. I was very pleased.”  “I was very impressed with both of them. It was a relief that they were there in an intense situation and they were more than adequate. I am an ex-military man and I notice everything.”  “The treating medic was awesome. He came back and told me he hoped I would get better, really awesome.”  “They were fantastic. I rate those guys a 10, Please them know how grateful I am, The young lady that attended to my care in the bathroom was one in a million, she kept me together.”

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