2002 Best Practices Study

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

How Time Was Spent:

4.8%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

26.6%

Claims Processing Customer Service

2.4%

61.3%

Administration

4.9%

How Time Was Spent

4.8%

4.9%

26.6%

2.4%

61.3%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

2. Group Life & Health CSRs

Average

Top 25%

Number

4.9

High Low

16.0

1.0

Average Commissions Serviced

$304,007 $36,952

$461,664

Average Pay ($)

Average Pay (% of Book Serviced)

12.2%

How Time Was Spent:

10.6% 27.0%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

Claims Processing Customer Service

8.1%

46.9%

Administration

7.3%

How Time Was Spent

7.3% 10.6%

27.0%

46.9%

8.1%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

85