2002 Best Practices Study

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

3. Personal P&C CSRs

Average

Top 25%

Number

6.9

High Low

20.0

1.0

Average Commissions Serviced

$152,167 $34,516

$218,117

Average Pay ($)

Average Pay (% of Book Serviced)

22.7%

How Time Was Spent:

14.8% 18.3%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

Claims Processing Customer Service

3.3%

59.4%

Administration

4.2%

How Time Was Spent 4.2% 14.8%

18.3%

59.4%

3.3%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

4. Multi-line CSRs

Average

Top 25%

Number

* * * * * *

High Low

Average Commissions Serviced

*

Average Pay ($)

Average Pay (% of Book Serviced)

*Insufficient Data

How Time Was Spent:

* * * * *

Selling New Business (New or Acct Rounding)

Marketing (Placement)

Claims Processing Customer Service

Administration

*Insufficient Data

INSUFFICIENT DATA - CHART NOT APPLICABLE

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