2004 Best Practices Study

AGENCIES WITH REVENUES UNDER $500,000

D.

Carrier Service Center Use

+25% Profit

+25% Growth

EXECUTIVE PERSPECTIVES

Average

# of Agency’s Personal Lines Carriers offering Service Center Option

0 1

41.7% 16.7% 33.3% 29.2% 16.7% 50.0% 20.8% 33.3% 16.7%

2-3 4-5

PROFILE

0.0%

0.0% 0.0%

6+

8.3% 33.3% 0.0%

+25% Profit

+25% Growth

Average

REVENUES/ EXPENSES

% of Agency’s Personal Lines Commissions Placed in Service Centers

22.2%

*

*

FINANCIAL STABILITY

+25% Profit

+25% Growth

Average

# of Agency’s Commercial Lines Carriers offering Service Center Option

0 1

66.7% 50.0% 100.0% 20.8% 16.7% 0.0% 4.2% 16.7% 0.0% 4.2% 16.7% 0.0%

EMPLOYEE OVERVIEW

2-3 4-5

6+

4.2%

0.0% 0.0%

+25% Profit

+25% Growth

PRODUCER INFO

Average

% of Agency’s Commercial Lines Commissions Placed in Service Centers

22.0%

*

*

SERVICE STAFF INFO

*Insufficient Data

TECHNOLOGY

INSURANCE CARRIERS

APPENDIX

30