2005 Best Practices Study
AGENCIES WITH REVENUES BETWEEN $5,000,000 AND $10,000,000
How Time Was Spent
Group L&H CSRs
2005
Average Top 25%
Selling New Business (New or Acct Rounding) 10.3%
Number
4.0
Administration 6.6%
High Low
10.5
0.6
Marketing (Placement) 20.6%
Average Commissions Serviced
PROFILE
$300,492 $467,972
Claims Processing 5.7%
Average Pay ($)
$40,913
Customer Service 56.8%
Average Pay (as % of Book Serviced)
13.6%
REVENUES/ EXPENSES
FINANCIAL STABILITY
How Time Was Spent
Personal P&C CSRs
Average Top 25%
Selling New Business (New or Acct Rounding) 12.0%
Number
7.3
Administration 3.8%
High Low
20.5
Marketing (Placement) 17.0% Claims Processing 3.8%
2.0
EMPLOYEE OVERVIEW
Average Commissions Serviced
$169,398 $253,489
Average Pay ($)
$36,005
Customer Service 63.4%
Average Pay (as % of Book Serviced)
PRODUCER INFO
21.3%
SERVICE STAFF INFO
Multi-Line CSRs
How Time Was Spent
Average Top 25%
Number
* * *
High Low
TECHNOLOGY
Average Commissions Serviced
Insufficient Data - Chart Not Applicable
*
*
Average Pay ($)
*
INSURANCE CARRIERS
Average Pay (as % of Book Serviced)
*
*Insufficient Data
78
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