2005 Best Practices Study

AGENCIES WITH REVENUES BETWEEN $5,000,000 AND $10,000,000

TECHNOLOGY

2005

A.

Information Technology Expense (as % of Net Revenues)

+25% Profit

+25% Growth

Average

Total IT Expense for Fiscal Year 1 1.8% 1.3% 2.3% 1 Includes hardware/software leasing, supplies, maintenance & maintenance contracts, training, data communications, website development/maintenance, computer depreciation and software amortization.

PROFILE

B.

Information Technology (IT) Personnel

REVENUES/ EXPENSES

Because technology plays such an important role in supporting the agency’s Customer Service activities and efforts, they might be considered part of the service team. However, for the study they were NOT included in the overall service head count.

FINANCIAL STABILITY

IT Full-Time Employee Equivalents

Average

Top 25%

Average Number of IT Employees

1.3 3.0 0.1

High Low

EMPLOYEE OVERVIEW

Total IT Payroll Expenses

$83,603

$156,918

IT Payroll as % of Net Revenues

1.2%

PRODUCER INFO

SERVICE STAFF INFO

TECHNOLOGY

INSURANCE CARRIERS

79