2007 Best Practices Study

Agencies with Revenues Between $5,000,000 and $10,000,000

Executive Perspectives

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Productivity—CSRs

Average Top 25%

How Time Was Spent

Commercial P&C CSRs/Account Managers

Number

12.2

Marketing (Placement) 19.1%

Claims Processing 3.8%

High

32.0

Administration 5.1% Selling New Business 9.5%

Low

4.0

Average Book Serviced (Commissions) $343,621 $424,058

Average Pay ($)

$49,912

Customer Service 62.5%

Average Pay (% of Book Serviced)

14.5%

Group L&H CSRs/Account Managers

Claims Processing 7.5% Marketing (Placement) 20.2%

Number

3.4

High

13.0

Selling New Business 15.7%

Low

1.0

Administration 5.8%

Average Book Serviced (Commissions) $320,508 $709,047

Average Pay ($)

$43,205

Customer Service 50.7%

Average Pay (% of Book Serviced)

13.5%

Personal P&C CSRs/Account Managers

Marketing (Placement) 17.0%

Number

6.4

Claims Processing 4.5%

High

25.0

Administration 3.3% Selling New Business 16.0%

Low

1.0

Average Book Serviced (Commissions) $229,637 $390,259

Average Pay ($)

$42,431

Customer Service 59.2%

Average Pay (% of Book Serviced)

18.5%

Multi-Line CSRs/Account Managers

Number

*

High

*

Low

*

Insufficient Data

Average Book Serviced (Commissions)

*

*

Average Pay ($)

*

Average Pay (% of Book Serviced)

*

*Insufficient Data

110 2007 Best Practices Study | Agencies with Revenues Between $5,000,000 and $10,000,000 | Service Staff Info