2007 Best Practices Study

Agencies with Revenues Between $5,000,000 and $10,000,000

Executive Perspectives

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Technology

Average

Top 25%

Information Technology FTE Number

1.2 2.0 0.2

High

Low

Total IT Payroll Expense ($)

$67,211

$103,761

As % of Total Compensation Expense

1.5% 0.9%

As % of Net Revenues

Average

+25% Profit

+25% Growth

Total IT Expenses for Fiscal Year

1.9%

1.7%

1.5%

1 Includes hardware/software leasing including offsite applications, supplies, maintenance & maintenance contracts, training, data lines, internet providers, website development/maintenance, outside consulting fees, computer depreciation, software amortization, and any non-depreciated hardware/software.

Agency Management System Utilized

Scanning & Document Management % of Agencies that Use % of Users That: Use an ams for Document Management

90.0%

AMS360 10.0%

70.0%

Use 3rd Party for Document Management 40.0% Do Front-end (mail room) Batch Scanning 23.3% Do Back-end (after CSR) Scanning 70.0%

Sagitta 10.0%

AMS-afw 10.0%

Website % of Agencies that Have

Vision 13.3%

100.0%

TAM 56.7%

% of Websites That: Are More than Electronic Yellow Page

70.0%

Used in Prospecting/Sales Efforts

26.7%

Optimized for Search Engines

40.0%

Participate in “Paid” search Programs Is Key Component in Customer Service Efforts

16.7%

40.0%

Extend Customer Self-Service Through Site

33.3%

Used as Vehicle to Provide Helpful Info and Educate

86.7%

111 2007 Best Practices Study | Agencies with Revenues Between $5,000,000 and $10,000,000 | Technology