2007 Best Practices Study

Agencies with Revenues Between $5,000,000 and $10,000,000

Executive Perspectives

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Real Time Interface

Via Proprietary Carrier Website

% of Agencies

Number of Real-Time Inferfaces None

0.0%

1-3

7.1%

4-6

35.7%

7-10

21.4%

11+

35.7%

Impact on

Personal Lines Functions

% Having Function

Effectiveness/Efficiency

Very Negative

Very Positive

Inquiry—Billing, Policy, Claims View/Status

100.0% 81.5% 77.8% 100.0% 88.9% 92.6%

Claims Reporting

Loss Runs

Rate/Quote Policy Issue

Endorsements

Impact on

Commercial Lines Functions

% Having Function

Effectiveness/Efficiency

Very Negative

Very Positive

Inquiry—Billing, Policy, Claims View/Status

100.0% 85.7% 96.4% 96.4% 78.6% 82.1%

Claims Reporting

Loss Runs

Rate/Quote Policy Issue

Endorsements

112 2007 Best Practices Study | Agencies with Revenues Between $5,000,000 and $10,000,000 | Technology