2007 Best Practices Study

Agencies with Revenues Between $10,000,000 and $25,000,000

Executive Perspectives

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

“We continually look at every process, every client interaction, every marketing exercise, every meeting to look for ways to improve the way we do business. The “way” we do business is not documented in some three-ring binder on a shelf somewhere – it constantly changes. It constantly gets better. We actually drew our inspiration in a sense from Dell computer, seeing the relentless commitment they made to getting better in order to remain competitive. I fear our industry has not learned this lesson. There are a lot of agencies out there, and companies for that matter, operating like its still 1985.”

G. Parent Corporation

Average

3.4%

Agency is Owned by Another Corporation

“Other” includes AAA, joint venture, and another insurance agency.

Description of Parent Corporation

Financial Institution

0.0%

National Broker

0.0%

Other

100.0%

H. Plans for Future Ownership of Agency

Average

Sell to Employees/Family

66.7%

Sell to Third Party in 1 to 5 years

3.3%

Sell to Third Party in 6 to 10 years

10.0%

Sell to Third Party in 11+ years

0.0%

Merge with Privately-held Agency

3.3%

Uncertain at this Point

16.7%

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2007 Best Practices Study | Agencies with Revenues Between $10,000,000 and $25,000,000 | Profile