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2007 Best Practices Study | Agencies with Revenues Between $10,000,000 and $25,000,000 | Technology
Agencies with Revenues Between $10,000,000 and $25,000,000
Appendix
Insurance
Carriers
Technology
Service
Staff Info
Producer
Info
Employee
Overview
Financial
Stability
Revenues/
Expenses
Executive
Perspectives
Profile
Technology
1
Includes hardware/software leasing including offsite applications, supplies, maintenance & maintenance contracts, training, data lines, internet providers,
website development/maintenance, outside consulting fees, computer depreciation, software amortization, and any non-depreciated hardware/software.
AMS360 3.3%
Vision 6.7%
AMS-afw 6.7%
Other 3.3%
TAM 46.7%
Sagitta 33.3%
Agency Management
System Utilized
Average
Top 25%
Information Technology FTE
Number
2.0
High
4.0
Low
0.3
Total IT Payroll Expense ($)
$133,233
$199,828
As % of Total Compensation Expense
1.5%
As % of Net Revenues
0.9%
Average
+25% Profit
+25% Growth
Total IT Expenses for Fiscal Year
1.9%
1.5%
1.5%
Scanning & Document Management
% of Agencies that Use
86.7%
% of Users That:
Use ams for Document Management
60.0%
Use 3rd Party for Document Management
46.7%
Do Front-end (mail room) Batch Scanning 16.7%
Do Back-end (after CSR) Scanning
70.0%
Website
% of Agencies that Have
100.0%
% of Websites That:
Are More than Electronic Yellow Page
63.6%
Used in Prospecting/Sales Efforts
40.0%
Optimized for Search Engines
43.3%
Participate in “Paid” search Programs
26.7%
Is Key Component in Customer
Service Efforts
43.3%
Extend Customer Self-Service
Through Site
53.3%
Used as Vehicle to Provide Helpful
Info and Educate
73.3%
“Had we not made the investments
we’ve made in technology and training,
I hate to think where we’d be in this
soft market. Remarkably, we struggled
big-time at the time we were writing
those checks – it seemed like so much
money. Today, we can do so much
more with far fewer people, on a per-
employee basis anyway.”