2007 Best Practices Study

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169 2007 Best Practices Study | Agencies with Revenues Over $25,000,000 | Technology
Agencies with Revenues Over $25,000,000
Appendix Insurance
Carriers
Technology Service
Staff Info
Producer
Info
Employee
Overview
Financial
Stability
Revenues/
Expenses
Executive
Perspectives
Profile
Technology
Average Top 25%
Information Technology FTE
Number 6.8
High 21.0
Low 2.0
Total IT Payroll Expense ($) $482,680 $963,811
As % of Total Compensation Expense 1.4%
As % of Net Revenues 0.9%
Average +25% Profit +25% Growth
Total IT Expenses for Fiscal Year1 2.2% 2.2% 2.5%
1 Includes hardware/software leasing including offsite applications, supplies, maintenance & maintenance contracts, training, data lines, internet providers,
website development/maintenance, outside consulting fees, computer depreciation, software amortization, and any non-depreciated hardware/software.
Scanning & Document Management
% of Agencies that Use 80.0%
% of Users That:
Use an ams for Document Management 48.0%
Use 3rd Party for Document Management 68.0%
Do Front-end (mail room) Batch Scanning 8.0%
Do Back-end (after CSR) Scanning 68.0%
Website
% of Agencies that Have 100.0%
% of Websites That:
Are More than Electronic Yellow Page 56.0%
Used in Prospecting/Sales Efforts 20.0%
Optimized for Search Engines 36.0%
Participate in “Paid” search Programs 20.0%
Is Key Component in Customer
Service Efforts
20.0%
Extend Customer Self-Service
Through Site
44.0%
Used as Vehicle to Provide Helpful
Info and Educate
76.0%
AMS-afw 8.3%
Other 12.5%
Ebix 4.2%
TAM 33.3%
Sagitta 41.7%
Agency Management
System Utilized