2013 Best Practices Study

Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000

Service/Sales Support Staff

Key Benchmarks Mgmt. Perspectives Profile Revenues Expenses Profitability Employee Overview Producer Info Service Staff Info Technology Insurance Carriers Appendix

Average

Top 25%

Commercial P&C Producers/Sales Support Number

3.6 7.5 1.0

High Low

Average Revenue per Staff

$264,047 $184,040

$431,130

Total Commercial Service Payroll ($)

Payroll (as % of Total Commercial Revenue) Bonds P&C Service/Sales Support Staff Number

21.4%

0.7 1.0 0.1

High Low

Average Revenue per Staff Total Bond Service Payroll ($)

$324,893 $28,425

*

Payroll (as % of Total Bond Revenue) Personal P&C Service/Sales Support Staff Number

21.7%

3.5

High Low

10.0

0.5

Average Revenue per Staff

$186,689 $143,582

$277,596

Total Personal Service Payroll ($)

Payroll (as % of Total Personal Revenue)

23.7%

Group L&H Service/Sales Support Staff Number

0.8 1.5 0.2

High Low

Average Revenue per Staff

$200,889 $38,077

$460,334

Total Group L&H Service Payroll ($)

Payroll (as % of Total Group L&H Revenue) Individual L&H Service/Sales Support Staff Number

33.0%

0.6 0.9 0.3

High Low

Average Revenue per Staff

$207,072 $32,769

*

2013 Best Practices Study

Total Individual L&H Service Payroll ($) Payroll (as % of Total Individual L&H Revenue)

19.9%

Multi-Line Service/Sales Support Staff Number

Agencies with Revenues Between $1,250,000 and $2,500,000

3.3 8.5 1.0

High Low

Average Revenue per Staff

$282,316 $103,936

*

Total Multi-Line Service Payroll ($)

59

Payroll (as % of Total Multi-Line Revenue)

13.0%

*Insufficient Data