2013 Best Practices Study

Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000

Service Staff Payroll Information

Key Benchmarks Mgmt. Perspectives Profile Revenues Expenses Profitability Employee Overview Producer Info Service Staff Info Technology Insurance Carriers Appendix

Average

+25% Profit

+25% Growth

Pay Ranges by Service Position AE Average Low

$54,134 $73,928

$37,268 $49,230

$74,218 $84,516

Average High

CSR

Average Low Average High

$36,504 $53,327

$33,261 $43,571

$38,402 $53,840

Processor/Asst CSR Average Low

$30,694 $33,972

*

$27,904 $33,146

Average High

$32,367

Marketing

Average Low Average High COMMERCIAL LINES PERSONAL LINES GROUP LIFE & HEALTH/FINANCIAL *Insufficient Data Claims Average Low Average High AE Average Low Average High CSR Average Low Average High Processor/Asst CSR Average Low Average High Marketing Average Low Average High Claims Average Low Average High AE Average Low Average High CSR Average Low Average High Processor/Asst CSR Average Low Average High Marketing Average Low Average High Claims Average Low Average High

$55,008 $56,199

* *

* *

$41,290 $47,970

*

*

$32,250

$53,594

$39,901 $49,829

$35,310 $44,071

$40,880

*

$32,910 $43,402

$32,065 $37,580

$32,671 $44,794

33,182 $37,251

* *

* *

* *

* *

* *

$35,367 $38,767

*

* *

$44,550

$51,929 $62,760

* *

* *

2013 Best Practices Study

$38,102 $42,585

* *

$37,589 $41,419

Agencies with Revenues Between $2,500,000 and $5,000,000

* *

* *

* *

* *

* *

* *

92

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* *

* *