2014 Best Practices Study

Analysis of Agencies with Revenues Between $10,000,000 and $25,000,000

Key Benchmarks

Technology

Profile

Revenues

Average

Top 25%

Information Technology Employees (FTE) Number

Expenses

2.0 4.0 1.0 2.3

Profitability

High Low

Employee Overview

Number of IT Employees per 100 users

Producer Info

Revenue per IT Employee Total IT Payroll Expense ($)

$8,285,567 $142,096

$12,307,230

Service Staff Info Technology

$227,520

As % of Total Compensation Expense

1.4% 0.9%

As % of Net Revenues

Insurance Carriers

Appendix

Average

+25% Profit

+25% Growth

2.5%

2.6%

2.8%

Total IT Expenses 1 (as % of net revenues)

1 Includes hardware/software leasing including offsite applications, supplies, maintenance & maintenance contracts, training, data lines, internet providers, website development/maintenance, outside consulting fees, computer depreciation, software amortization, and any non-depreciated hardware/software.

Agency Management System Utilized

Other 2.9%

Vision 5.7%

Other included XDTI/Nexsure.

TAM 25.7%

EPIC 14.3%

Sagitta 20.0%

2014 Best Practices Study

AMS360 31.4%

Agencies with Revenues Between $10,000,000 and $25,000,000

128