2014 Best Practices Study

Analysis of Agencies with Revenues Over $25,000,000

Service/Sales Support Staff

Key Benchmarks

Profile

Average

Top 25%

Revenues

Commercial P&C Service/Sales Support Number

100.1 243.0

Expenses

High Low

Profitability

33.0

Average Revenue per Staff

$304,936 $6,429,040

$411,695

Employee Overview

Total Commercial Service Payroll ($)

Producer Info Service Staff Info

Payroll (as % of Total Commercial Revenue) Bonds P&C Service/Sales Support Staff Number

21.0%

5.7

Technology

High Low

19.0

1.0

Insurance Carriers

Average Revenue per Staff Total Bond Service Payroll ($)

$404,477 $392,618

$577,147

Appendix

Payroll (as % of Total Bond Revenue) Personal P&C Service/Sales Support Staff Number

19.2%

13.1 42.0

High Low

1.0

Average Revenue per Staff

$196,598 $611,268

$284,702

Total Personal Service Payroll ($)

Payroll (as % of Total Personal Revenue)

26.7%

Group L&H Service/Sales Support Staff Number

35.1 95.0

High Low

6.0

Average Revenue per Staff

$439,847 $2,178,777

$639,685

Total Group L&H Service Payroll ($)

Payroll (as % of Total Group L&H Revenue) Individual L&H Service/Sales Support Staff Number

15.3%

3.8

High Low

19.6

0.5

Average Revenue per Staff

$286,259 $465,365

$1,344,066

2014 Best Practices Study

Total Individual L&H Service Payroll ($) Payroll (as % of Total Individual L&H Revenue)

26.6%

Multi-Line Service/Sales Support Staff Number

Agencies with Revenues Over $25,000,000

10.3 21.0

High Low

3.0

Average Revenue per Staff

$420,451 $693,669

*

Total Multi-Line Service Payroll ($)

152

Payroll (as % of Total Multi-Line Revenue)

27.4%

*Insufficient Data