2014 Best Practices Study

Analysis of Agencies with Revenues Over $25,000,000

Service Staff Payroll Information

Key Benchmarks

Profile

Average

+25% Profit

+25% Growth

Pay Ranges by Service Position AE Average Low

Revenues

Expenses

$75,185 $147,229

$81,231 $120,809

$76,707 $132,419

Average High

Profitability

CSR

Employee Overview

Average Low Average High

$40,473 $84,585

$36,488 $83,963

$33,462 $72,825

Producer Info Service Staff Info

Processor/Asst CSR Average Low

$31,645 $49,811

$30,958 $40,150

$36,491 $48,481

Average High

Technology

Marketing

Average Low Average High COMMERCIAL LINES PERSONAL LINES GROUP LIFE & HEALTH/FINANCIAL *Insufficient Data Claims Average Low Average High AE Average Low Average High CSR Average Low Average High Processor/Asst CSR Average Low Average High Marketing Average Low Average High Claims Average Low Average High AE Average Low Average High CSR Average Low Average High Processor/Asst CSR Average Low Average High Marketing Average Low Average High Claims Average Low Average High

$58,077 $115,722

* *

* *

Insurance Carriers

Appendix

$45,266 $107,379

$45,375 $96,275

$46,604 $88,786

$62,337 $92,170

* *

$51,455 $98,799

$39,206 $60,264

$39,150 $57,169

$34,701 $60,366

$32,971 $46,317

* *

$29,185 $52,095

* *

* *

* *

$38,300

* *

* *

$61,678

$84,811 $142,653

$88,000 $137,988

$88,910 $111,884

2014 Best Practices Study

$43,565 $76,792

$40,570 $64,088

$40,296 $63,949

Agencies with Revenues Over $25,000,000

$31,490 $48,704

*

$31,901 $48,268

$48,775

$44,888 $116,733

* *

* *

153

$72,148 $93,050

* *

$52,863 $80,733