Micheldever Presentation V3

How we can grow together...

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Overview

In the workshop environment, success means having the ability to constantly adapt. Over many years, Euro Car Parts has built a reputation for providing tailored, flexible solutions that help its partners adapt more easily - and more comprehensively - to the challenges of the market. We would like to explore the possibilities of a strategic partnership with Micheldever, supplying the tools, technical guidance and support to help you continue to thrive in the ever-changing workshop environment.

OVERVIEW

Micheldever and Euro Car Parts How we can grow together...

THE SCALE TO SUPPORT 2

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The Scale to Support

Euro Car Parts is the UK’s no. 1 parts supplier, with the scale, reach and delivery standards to support the UK’s largest independent tyre distributor and retailer.

• Over 220 Branches • 24 Paint Locations • 20 Regional Hubs • Total stock quantity: 22 million • Total stock holding lines: 180,000 SKU

Micheldever and Euro Car Parts How we can grow together...

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Our Commitment to Micheldever

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• A 100% guarantee on consistent brand supply across the Micheldever network, giving Micheldever the confidence to know supply, marketing and product fitment will remain consistent at every centre. • VRM parts lookup and online ordering to improve order accuracy and reduce returns. • Micheldever-specific MI report suite gives parts - ordering transparency across the entire network. • A one-stop service for garage equipment, aftersales service and maintenance, including access to an online diagnostic database that gives your technicians access to a database of over half a million technical queries and resolutions.

OUR COMMITMENT

Micheldever and Euro Car Parts How we can grow together...

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Best in Class Product

Like Micheldever, Euro Car Parts’ success is built on understanding every customer and delivering best in class products for each of them. That’s why our electronic parts catalogue is an industry leader. It’s also why our product range spans leading OE brands including Bosch, Shell, TRW, Brembo, Denso, Luk, Mann, Fram, Klarius, Sachs, but also includes own brand ranges developed to suite every market (e.g. Crosland, Eicher, Starline, Lucas, Triple QX, Pagid). Partnership is at the core of much of what we do. Our exclusive brands and licensing agreements with major suppliers such as Pagid, Crosland and Starline demonstrate a long term commitment to supplier partnerships and supporting product development.

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PRODUCT

Micheldever and Euro Car Parts How we can grow together...

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Best in Class Logistics

Being the partner Micheldever expects requires the scale and reach to deliver to your standards. Every year, the Euro Car Parts Fleet covers 9.1 million miles, making 1,275 deliveries each week. This is how we do it: 220 Euro Car Parts Branches 10,000 sq.ft 18,000 SKUs 85% demand stock profile 2,750 vans & bikes 400 deliveries per average retail area

5 Distribution Centres 1,417m sq.ft 180,000 SKUs 99.3% overnight availability 24 rigid vehicles, 71 artic lorries, 98 trailers 99.6% average service level

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20 Hubs 25,000 sq.ft 50,000 SKUs

LOGISTICS

95% demand same day availability 3 VOR’S every day to each branch Mechanical & bodyshop stock Bespoke support to branch clusters

Micheldever and Euro Car Parts How we can grow together...

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Market Leading Service & Delivery to Micheldever

Speed in Delivery Euro Car Parts has the largest solely owned national network in the UK. For Micheldever, that means you can access unrivalled availability and service levels. Each branch has a minimum of 10 live-tracked delivery vans and bikes, and all goods ordered are individually bagged per invoice, to minimise loss of parts. In addition to accuracy, ECP brings Micheldever delivery speed and coverage. 71% within 60 minutes. And 77% of Micheldever centres receive orders in 90 minutes or less, with no centre receiving fewer than three deliveries each day.

Accuracy, consistency, coverage: these are Euro Car Parts’ watchwords. For Micheldever, that means you can expect market leading delivery accuracy of products from our award- winning Top Cat catalogue. We show registration numbers on advice notes to assist ‘parts for job’ identification. And with Omnipart parts look-up available to Micheldever centres to aid parts identification and recognition, you can drastically reduce returns when you partner with ECP (13.6% vs 18% industry standard).

ECP MIC

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SERVICE & DELIVERY

Micheldever and Euro Car Parts How we can grow together...

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Workshop Solutions

Garage Equipment, Aftersales Service & Maintenance Our experts can assist Micheldever centres in purchasing, installing and maintaining workshop equipment. Customer Trends Analysis Our in-house team compiles customer case studies and analyses the results to help ensure your business stays ahead of new trends and technologies.

Partnership with Euro Car Parts delivers far more than car parts. With the largest aftermarket support team in the UK specialist garage equipment market, our Workshop Solutions can help you source workshop equipment, analyse and learn from your customer feedback, and find technical solutions quicker. Technical Diagnostic Support Make Euro Car Parts’ technical information hub your go-to resource for vehicle troubleshooting and technical support. In addition to expert training (see next page) an online diagnostic database and reference library gives your engineers access to a repository of more than half a million technical queries resolved over the last 10 years. A technical helpline also provides troubleshooting, repair, diagnostics assistance and technical information on any vehicle and any manufacturer.

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WORKSHOP SOLUTIONS

Micheldever and Euro Car Parts How we can grow together...

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Value Added Services

Training With dozens of workshop equipment specialists, field-based trainers and specialist trainers, Euro Car Parts is uniquely placed to work alongside Micheldever to offer a variety of staff product training resources that can help keep your people’s technical knowledge ahead of the competition. Our training courses cover all areas of mechanical, electrical, electronic and diagnostics fault-finding and repair over the entire vehicle - and span ability levels from basic to master technician. Talk to us about product specific training via our own product team, focussed training delivered by manufacturers, in-house training (at ECP or Micheldever centres) or brake, oil and exhaust training in the field.

VALUE ADDED SERVICES

Micheldever and Euro Car Parts How we can grow together...

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VALUE ADDED SERVICES 8.1

Value Added Services

Joined - Up Support Strategic partnership between Euro Car Parts and Micheldever presents numerous additional opportunities: Sell - Through Support Bespoke promotional activity, tailored POS material and other approved incentives can help drive sales and profitability. Marketing Calendar By taking a joined-up approach to maximising seasonal product sales opportunities we can enhance sales through the Micheldever network.

Main Dealer Sourcing What happens on the rare occasions Euro Car Parts does not have a listed part number? Our processes enable local branches to procure parts from a local dealer. Buy Outs Euro Car Parts are in the process of partnering with the largest OE dealership groups in the UK to drive down the cost of dealer-only parts. By sharing these opportunities with you we can significantly reduce the time Micheldever takes to source buyouts across the countrywide network.

Micheldever and Euro Car Parts How we can grow together...

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The Potential of Partnership In parts delivery speed, availability and consistency; technical support; equipment sales; marketing and more, we believe a partnership between Micheldever and Euro Car Parts can benefit both businesses.

PARTNERSHIP POTENTIAL

Micheldever and Euro Car Parts How we can grow together...