Railtrail Summer Brochure Newsletter 8 pages

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Q U A L I T Y E S C O R T E D H O L I D A Y S B Y T R A I N Hello everyone, May I first of all offer the most sincere condolences to those of you who have lost friends and loved ones during this awful time. Whilst being immensely disappointed that we have not been able to give anyone their promised holiday since the government imposed restrictions, I am proud to say that Railtrail Tours have refunded all clients’ tour payments thanks to our unique Trust Account at Lloyds Bank. “Knowing that I was protecting client’s money ensured that I was able to sleep at night”. We have continued to provide both telephone and email contact to our Customer Care team for those clients who have had queries or concerns about their bookings. The way in which some companies have treated their clients during the pandemic by refusing to give refunds and closing their call centres is not in keeping with the ethos here at Railtrail Tours. We have also been busy looking forward to brighter times ahead compiling a wonderful selection of future tours to fit all tastes many of which are featured in the following pages. We welcome the return of steam both in the UK and overseas including our rescheduled, and previously fully booked, Australian tour which is already well over half full with re-bookings. Our ever popular Festive and Winter tours programme is already live on our website and booking well so please don’t risk missing out. Almost all of our 2021 programme of unique ‘classic rail holidays’ are on sale on our website at www.railtrail.co.uk and many of those tours are included in this mini-brochure.

As a gesture of goodwill, and for a limited period only, a selection of 2021 Classic tours are being offered at 2020 prices . That is our thank you for your patience and understanding throughout this Covid-19 ordeal. From Team Railtrail here in Leek, and all our wonderful Tour Managers throughout the UK … Hope to see you soon!

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40 YEARS

Dave Felstead Owner & Managing Director

Railtrail is a long-standing family firm with a great reputation for quality rail holidays, our independence enables us to treat our clients as people not statistics and we proud to have been awarded Feefo Platinum Status in 2020 for consistently delivering excellence. We believe that our Customer Care team are the best in the industry but don’t just take our word for it… look at what thousands of our customer are saying on Feefo, here are just a few of our recent reviews: Efficient, friendly and totally reliable - one of the few companies who refunded money immediately, no quibbling, in the covid crisis. You can happily book ahead and be totally confident of your experience and your money with Railtrail . Miss R., Bromley ‘Excellent’ Railtrail’s customer service is excellent. Second to none. The best travel company we have used in 30 years of traveling . Mrs F., Amersham Simply the best! A great (small/family) company that genuinely cares for its customers. Proactive in communicating and ensuring that the options are clear especially relevant in the current conditions (Jun-2020). highly recommended . Mr H, Leighton Buzzard Excellent service, as always - even under the present difficult circumstances. Phone call was answered immediately - I expected to be waiting in a call queue. Mr C, Chessington Award Winning Customer Care You Can Count On

We are here to help ‘The positive feedback and support we have received from our loyal customers has been over-whelming, with everyone willing us to get through this very difficult time. This has been

very much appreciated – thank you.’ Carla, Railtrail Customer Care Team

‘Clients have made me realise why I love my job so much, they have been patient and understanding. The best thing though has been the support that clients are showing Railtrail either in their kind words, emails and moving their holidays to later dates and actually

checking to see if we are alright.’ Julie, Railtrail Customer Care Team

During the Covid-19 Pandemic Railtrail have: Continued to put people before profit Refunded your cash payments when your tour was cancelled Put back the balance of payment deadline dates

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Kept Customer Care phone lines open Offered 2021 tours at 2020 prices

BOOK WITH CONFIDENCE, BOOK RAILTRAIL TOURS

BIG ON QUALITY, SMALL ENOUGH TO CARE www.railtrail.co.uk 01538 382323

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