Playbook

Our Goals 

Excellence ‐ We establish clearly defined goals so we can measure, grow, and drive success. This  provides our staff with a direct sense of purpose.  We remain committed to our 99.9% error‐free  shipping from our national network of distribution centers offering same‐day shipping on weekday  orders.  We offer blind drop‐shipping options allowing our warehouses to act as your virtual warehouse  providing our resellers with valuable, capital‐saving opportunuty with a diverse variety of product  categories available.  Flexibility is key to our mix of imaging supplies.  From top‐selling and hard‐to‐find  OEM supplies to third‐party alternative supplies, we provide the ink and toner solution for almost any  possible scenario.  We are a trusted distribution partner for many of today’s top manufacturers of office  equipment and we value our role as the representative of these brands with our customers.  Collaboration – We work with each partner to determine their individual needs and expectations.  Every  reseller is assigned a personal Account Executive to learn and grow with your business.   Our e‐ Storefront provides 24/7 access to all our products, pricing, inventory, and accounting details in addition  to dozens of digital marketing resources that are available to assist our partners’ sales and marketing  endeavors.  We provide countless methods for transactions from traditional phone calls and faxes to  customized data exchange.  Meeting or exceeding expectations and finding the method that best meets  our customers’ needs is always our primary goal.  Solutions ‐ We are continuously improving our solutions to meet the ever‐changing advancements in  technology and communication.  We provide custom‐labeling solutions from our distribution centers  that allow you to share your company branding on our alternative supplies.  We offer a dedicated  support hotline for our NXT Premium supplies in addition to our industry‐leading hardware technical  support line.  Our partnership extends into areas of sales and marketing with our Partner Pro Solutions  training and digital marketing resources.  When needed, we are committed to meeting your required  digital data options and third‐party data solutions for transactions.  Success – Our success hinges on our ability to make you successful.  Meeting or exceeding expectations  and finding the method that best meets our customers’ needs is always our primary goal.  We are a  business‐to‐business partner always seeking opportunities to help your business grow.  Our distribution  network is designed specifically to assist you in saving on freight, reliable shipping and rapid delivery of  goods.  Our e‐commerce solutions and product catalog are tailored to the needs of a purchasing agent.   Our experienced Team members are here to help you navigate the smallest and largest of purchasing  opportunities.  We consider ourselves an extension of our reseller and vendor businesses and are  committed to the experience, partnership, and integrity which results in victory.