Complaints e-Book

Assigning and Reassigning the Company POC Introduction When a complaint is received for your company, you must assign a point of contact (POC) for the complaint.

Note: The SES Complaints Contact and company account administrators receive can assign the Company POC. See Company User Enrollment for more information.

Assigning the Company POC 1. Click the Assign Point of Contact task on the homepage.

Note: The company’s SES Complaints Contact also receives an email with a link to the task.

2. Review the complaint information. 3. Select the Company Point of Contact at the bottom of the page.

Note: Only users assigned a Consumer Complaints role with the Manage Complaints permission in SES appear in this list. See Managing Company Users for more information.

4. Click Submit .

Updated: 6/26/2022