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April 2016
Policy&Practice
9
Illustration by Chris Campbell/Shuttersotck
C
onsumer engagement
comes in many forms,
sometimes through
chance encounters.
Through one such encounter
a street vendor and an
association leader form a rela-
tionship, listen to one another,
and advance each other’s
understanding of how our
field is serving those who
come through our doors—and
how our services might evolve
for even greater impact.
by jeffERY mcneil and phil basso