3 / 32
WHERE IN THE WORLD?
CHALLENGES FACING THE BPO AND
SHARED SERVICE SECTOR
The winds of economic and political change continue to challenge
the global Business Process Outsourcing (BPO) industry, with Brexit
as the latest obstacle for occupiers and investors alike. Following
the somewhat unexpected outcome of the EU referendum in June
2016, focus has shifted as to how the leave vote will impact not only
the UK, but the whole of Europe.
At a global level, the BPO and Shared Service market continues to
expand at pace, but the shifting focus of investors continues to reflect
the dynamics of the change in landscape. While some markets have
seen significant increases in cost due to wage inflation, the LATAM
countries have repositioned their offerings competitively in similar
economic turmoil.
BUSINESS PROCESS OUTSOURCING AND SHARED SERVICE LOCATION INDEX 2016
/
3