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Curriculum Overview KS3
Subject:
Business Studies
Overview effective from[date
]:
September 2017
3.3.3 The concept of quality
Specification
content
Learning
objectives
Additional
guidance
Suggested
timing
(hours)
Learning activities and resources
Consequences of
quality issues
To understand
that customers
have
expectations of
quality in terms
of the production
of goods and the
provision of
services.
To understand
how businesses
identify quality
problems and
businesses
measure quality.
2
Starter – students explain what they mean by the term quality.
Reference –
BBC Bitesize video on quality
Show
Duracell advert
– link to quality.
Student discussion on why quality is important for businesses.
Read
example about Samsung Galaxy Note 7
– what could that mean for
the business?
Show two video clips from
Inside Rolls-Royce
– the first section explains the
level of quality expected in their concept car when Rolls-Royce outsources
part of the production to a diamond jeweller. The second section explains
about new cars being delivered to Abu Dhabi and the extent of the quality
expectations and level of finish required. Section 4–25 minutes.
Teacher led explanation on quality control.
Students list the main methods used to identify quality problems. Reference
–
Tutor2u webpage on measurement
Complete question 1c) 4 marks Paper 2 June 2014.
To understand
the
consequences of
quality issues.
1
Students create a list for the main causes of quality problems, eg poorly
motivated workers, no quality monitoring etc.
Read
example about Toyota
– what could this mean for the business?
Students produce a spider diagram for the main consequences of quality
issues.
Show video clip from
Dragons' Den
– egg cooker gone wrong.