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Curriculum Overview KS3
Subject:
Business Studies
Overview effective from[date
]:
September 2017
Methods of
maintaining
consistent quality:
Total quality
management
(TQM)
To understand
the methods
businesses use
to maintain
consistent
quality.
To identify the
advantages to a
business of
using TQM.
3
Video highlighting quality control in pizza production
Research task on what is meant by TQM, quality control (recap from
previous lesson) and quality assurance.
Students are given a scenario/case study of a business who is suffering
quality issues. They then create a PowerPoint explaining the various
methods they believe the business should undertake to maintain consistent
quality. These methods should be linked to examples that they have
researched about methods other businesses have undertaken.
From these presentations students brainstorm the main benefits of a
business undertaking TQM.
Costs and
benefits of
maintaining
quality
To understand
the costs and
benefits of
maintaining
quality.
Costs and benefits
include additional
sales, image/
reputation, higher
price, inspection
costs, staff training,
product recalls and
the provision of
services.
1
Starter – show
BBC Bitesize video on quality
Students split into groups. Some groups focus on the benefits of maintaining
quality, others focus on the costs of maintaining quality. Each group creates
a list of the main benefits/costs of maintaining quality. A representative from
each group explains one point that is on their list to the rest of the class.
4 mark question – explain two benefits of maintaining quality for a business
like Apple.
To understand
the possible
quality issues as
businesses
grow.
Be aware of issues
particularly if
outsourcing and
franchising is used.
1
Starter –
graveyard hangman
Recap understanding of diseconomies of scale.
Discuss issues of outsourcing call centres and production to other countries
–
BBC article on call centres
Students research an example of a business that has suffered quality issues
as they have grown.
Use
BBC Bitesize quiz
to assess understanding.