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SPECIAL PERSONAL LINES ANALYSIS

Agencies with Revenues Less Than $2,500,000

Average

+25% Profit

Average Commissions Serviced

$146,077

$222,414

Average Pay

$29,396

How Time Was Spent:

Selling New Business

16.3%

Marketing (Placement)

17.3%

Claims Processing

7.9%

Customer Service

54.9%

Administration

3.6%

Producer Information

Average

+25% Profit

Average No. of Validated Producers

1.7

Average PL Commissions in Book

$130,498

$246,280

Average Pay/PL Producer

$53,174

CARRIER REPRESENTATION

Number of Carriers Represented

Average

+25% Profit

+25% Growth

No. of PL National

2.6

2.1

3.6

No. of PL Regional

4.0

4.3

3.6

Service Center Use

Total Pers'l Lines Commissions placed

in Carrier Service Center

18.2%

*

*

*-Insufficient Data

How Time Was Spent

3.6%

7.9%

54.9%

16.3%

17.3%

Selling New Business

Marketing (Placement)

Claims Processing

Customer Service

Administration

Page 2

2003 Best Practices Study