HRDQ January 2016

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CONFLICT & STRESS conflict
Team Conflict Strategies Inventory
HRDQ, Developers Eileen M. Russo, PhD and Matthew Eckler
Assessment and Workshop, 1 hour
Don’t let unresolved issues drain the productivity
from your teams. Just like individuals, teams have
preferred ways of handling conflict. Some teams
avoid it at all costs, while others find that the
battle gives them energy and motivation. The
Team Conflict Strategies Inventory is a great way to
get teams to work through issues and learn how
to handle future conflicts more productively.
The Team Conflict Strategies Inventory presents
teams with five typical conflict scenarios.
Administered in two phases, team members are
first asked to predict individually how their team
would handle each situation by ranking strategy
alternatives. Then, the team as a whole comes
together to try to reach consensus on the items.
This approach allows individual teammembers to
share their perceptions and come to conclusions
about common strategies employed by the team.
L E A R N I N G O U T C O M E S
• Identify a team’s preferred strategy for
handling conflict
• Understand the five different reactions to
conflict
• Learn the appropriate uses for each strategy
• Develop ways to manage future
disagreements
tcsi
Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and
PowerPoint presentation $141
Paper Self Assessment $17.90
Dealing With Conflict
Alexander Haim
Assessment and Workshop, 2–8 hours
This simple and easy to use conflict instrument
assesses five conflict-handling styles that are
effective ways of dealing with conflict. With this
instrument it is easy for participants to learn
the positive uses of each style and the most
appropriate conflict style to use in any given
specific business circumstance.
The instrument presents five conflict styles —
accommodate, avoid, compromise, compete,
and collaborate. By completing the assessment,
you will learn about your own natural style
tendencies. Narrative in the assessment
booklet enables participants to learn about the
advantages and disadvantages of each style.
Participants explore the characteristics of each
conflict style in order to develop greater style
flexibility. Learn how to analyze a conflict to
decide which style is best for a given situation
and ensure you can affect the outcome in
positive ways.
Dealing with Conflict is similar in style to the
Thomas Kilman conflict mode instrument.
Trainers appreciate its ease of use and clearly
written, plain English descriptions.
L E A R N I N G O U T C O M E S
• Participants learn their dominant and
secondary conflict styles.
• Participants become more flexible in regards
to conflict and learn to collaborate toward a
solution in most situations.
• Improved conflict resolution helps the
organization reduce workplace stress.
dwc
Facilitator Set Includes facilitator guide, workshop instructions, and PowerPoint presentation $59.95
Paper Self Assessment $11.99
Participant Workbook $19.95