2015-2016 Dental Reference Guide

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TERMS & CONDITIONS
TERMS & CONDITIONS
Our Dental Reference Guide represents only a portion of our entire prod-
uct line. If you don’t see what you need, or you’re looking for a new prod-
uct released after the printing of our catalog, please call us – we will be
happy to assist you with all of your dental supply needs!
One Call Gets Us All…
Dental Health Products, Inc. sells to Licensed Dentists, Labs, and Special
Market Institutions. When you call Dental Health Products, Inc. and speak
to an experienced Account Manager, they will work with you and our entire
team of professionals to select the best SUPPLIES, EQUIPMENT and
SOLUTIONS for your practice. Our sales team is continually trained by
the dental manufacturers to provide you with current product information
and answer to any questions you may have about a product or promotion.
Your practice is assigned to an Account Manager who handles your ac-
count exclusively. They become experts on your practice and any special
dental supply needs you may have. If you have a specific question on a
product or simply would like a quote for your supply needs, our Account
Managers are a valuable resource!
Large Stock and Ready to Ship…
We have a large selection of quality dental products – over 65,000 items
from over 450 top manufacturers in the industry. Our broad product selec-
tion offers you the most popular brand name dental supplies today, along
with our own high quality Health-Tec ® Brand Products – a real value!
Pricing Stability…
All prices in this catalog are current at the time of publication. While it is
our policy to maintain everyday low prices for the duration of the catalog,
market conditions and manufacturer price increases may make it neces-
sary to adjust our prices without notice. We may also need to adjust
prices that are incorrect due to typographical errors. Prices are exclusive
of applicable sales, use and other taxes relating to the sale, costs associ-
ated to the purchase or delivery of the product and all such taxes shall be
paid by buyer. Pricing in this catalog supersedes all previously published
prices. To view the most current pricing, please visit our website,
Ordering Products…
It’s fast! It’s easy! Choose your DHPI Shopping Experience:
• Phone in your order toll-free, 800-626-2163.
• Fax in your order toll-free 24/7, 888-681-5088. A fax order form is
located at the back of this catalog. Photocopy before use.
• Order online, ’s safe and secure!
• Order using OPTIONS Inventory Management Software.
• Order through our Digital Publications online,
Please note that all business transactions may be conducted by elec
tronic means, including the use of electronic signatures and are sub-
ject to Wisconsin Statutes Chapter 137.
Note: phone calls may be monitored for training purposes.
Online Privacy…
When customers place orders or access account information online, they
can be assured we offer a secure server. A complete Privacy Policy is
available on our website,
Exclusive Distributor of…
OPTIONS Inventory Management Software; the only inventory manage-
ment software program that allows you to order your entire practice’s in-
ventory – dental products to office supplies – from several different suppli-
ers. The system automatically generates orders based on your stocking
level requirements making ordering dental supplies easier than ever!
Please contact your Account Manager for more details.
Institutional, Government, and Corporate Accounts…
To service the unique needs of these customers, we have dedicated and
professionally trained personnel to answer your questions and assist you
in the supply procurement process. Request for bids and proposals may
be sent to: Dental Health Products, Inc., 2614 North Sugar Bush Road,
New Franken, WI 54229 or call toll free, 800-626-2163.
Payment…
For your convenience, we accept Visa, MasterCard, American Express
and Discover at point of sale and for online payment of invoices. We also
accept Check by Phone and ACH Debit. Qualified customers may estab-
lish an open account with the completion and approval of a credit applica-
tion. Payments on open accounts are due on all orders within 7 days after
receipt of the product. Balances left unpaid after 30 days from invoice
date will incur a 1.5% finance charge per month (18% APR). Disputed
items on an invoice are the exception. If we find it necessary to place an
account in collection, fees and other costs associated with the collection
will be assessed. Other Terms of Payment can be found on our website,
Check by Phone Has Replaced COD’s…
Our customers are enthusiastic about our Check by Phone service. Check
by Phone is faster than COD and saves you on carrier COD fees. To use
Check by Phone, contact your Account Manager and they will collect the
necessary checking account information to get you started. No COD, no
extra charges. Returned checks will be charged a bank fee.
Equipment…
A deposit is required on all large equipment orders over $10,000. Bal-
ance of payment is due when the equipment is installed. Please note
we cannot provide long-term storage of customer’s equipment purchases,
therefore equipment must be installed within a reasonable amount of time.
All equipment orders are non-returnable and cannot be cancelled. Archi-
tectural and design services are available for a fee and are refundable
with equipment purchase. We honor manufacturer warranties and provide
a 90-day labor warranty. Please read and return all warranty information
required immediately upon taking delivery of your new equipment. Open
or defective equipment will be covered by manufacturer warranty.Ask your
Equipment Specialist about financing options and other details on equip-
ment purchases today!
Financing Solutions…
In order to provide you with the best financing options, Dental Health
Products, Inc. has partnered with the most reliable financial companies
in the industry. Through our established partnerships, you can rely on our
many years of experience and knowledge to help guide you through every
step of the process. We’re here to help you find the right plan, with the
right terms, for your needs. Get the financing you deserve. Contact your
Dental Health Products, Inc. Equipment Specialist toll free, 800-626-2163,
for more information today!