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1103

TERMS & CONDITIONS

TERMS & CONDITIONS

Service & Repair…

Dental Health Products, Inc.’s on-site service and repair is available for

you when you need it most. Our technical service consultants are reli-

able and manufacturer-trained. Take advantage of our annual preventive

maintenance program designed to keep your practice running at peak

efficiency. DHPI offers new equipment installation as well as old equip-

ment teardown and disposal. All service is backed by DHPI and complete

warranties. Our Service Dispatchers are available during normal business

hours. To schedule a Service Technician visit for your office, please call

your local Dental Health Products, Inc. branch office. After-hours service

is available in selected areas.

Shipping & Handling…

All orders within the continental U.S. are subject to a handling charge. A

fuel surcharge may apply to all orders. Bulk items and liquids may incur

additional freight charges. Expedited freight is available at an additional

cost. Check with your Account Manager for more information.

Hazardous Materials…

The hazardous materials symbol is used to identify products classified

as hazardous by the Department of Transportation (DOT). All hazardous

materials are subject to a hazardous materials surcharge. This charge

will be added to your invoice or credit card transaction. DOT regulations

prohibit the shipment of hazardous materials by air freight. We apologize

in advance for any inconvenience this may cause.

Returns…

Need to return an item for credit or exchange?

• Call our Customer Service Department within 30 days of the

invoice date for a RMA number.

• Please note, returns past 30 days from invoice date are subject

to a restocking charge.

• Only items listed on the RMA form will be processed for credit.

If additional items are added, a restocking fee will be applied.

• We will provide a return label and return instructions via email,

fax or postal mail.

• Enclose a copy of the original invoice, the reason for the return,

along with the item being returned.

• The customer is responsible for all freight; shipping charges will

apply on all returns.

• For your own protection, we suggest you insure the package for

the full value of the item being returned. Should the items be lost

or damaged in transit, carriers require you to file a claim directly

with them.

• Items must be returned in unmarked, unopened, and original

sealed packages making certain the item being returned is in

resalable condition.

Exceptions…

The following items are NOT returnable under any circumstance:

• Opened handpieces, small equipment, large equipment, their

accessories, and custom-ordered equipment.

NOTE: Before opening a sealed item, please examine the label to

determine you have received the correct item ordered. These items

will be replaced according to the manufacturer’s warranty as directed

by federal regulations.

• Special ordered items for products we do not ordinarily stock.

• Personalized, customized, imprinted items or government-regulated

items.

• Opened computer hardware and software.

• Hazardous items.

• Short dated or expired product.

• Discontinued merchandise.

• Items marked as non-returnable.

• Items that cannot be returned to the manufacturer.

• For X-ray film you believe to be defective, please call the

manufacturer’s help line directly. Defective X-ray film cannot be

returned to Dental Health Products, Inc.

• Certain Health-Tec

®

items such as bulk items, alloy, or imprinted

product. Please see our Health-Tec

®

Brand Products Guarantee

below for more information.

Claims for shortages or errors in shipments MUST be reported within 48

hours of receipt of delivery. NO claim for shortages will be allowed after

48 hours of receipt of delivery. We will only grant full credit on items we

can return to the manufacturer for full credit or are in resalable condition.

Re-stocking fees and other restrictions may apply. We reserve the right

to refuse any unauthorized returns following inspection. Please call our

Customer Service Department for more details.

Health-Tec

®

Guarantee…

We stand behind our DHPI private label Health-Tec

®

Brand Products by

offering you a 100% satisfaction guarantee. If you have tried a Health-Tec

®

Brand Product and it is defective or doesn’t perform up to your expecta-

tions we will provide a credit, refund or exchange. It’s your choice. Please

call our Customer Service Department toll-free, 800-626-2163, to explain

the reason for the return and to receive proper return authorization. We

have a few simple conditions that apply:

• Product(s) can only be returned within 60 days of the invoice date

with the exception of handpieces which must be returned within 30

days of the invoice date.

• Discontinued merchandise.

• Opened products must be returned in their original, unmarked

packaging.

• Hazardous, personalized, or special ordered items are not return

able under any circumstance.

• DHPI will assume responsibility for any common-carrier ground

shipping or restocking changes that may apply.

• Your account will be credited, a refund issued or an exchange made

once the return has been received, inspected and approved for final

return by DHPI.

Our Health-Tec

®

Guarantee makes ordering virtually risk-free. So call

today and speak with a qualified DHPI sales consultant about how our

Health-Tec

®

Brand Products can make a difference in the profitability of

your practice!

Regulatory Requirements…

Local regulatory requirements may apply to use or installation of certain

products. Be sure to understand and comply with any such requirements

prior to purchase, use or installation of products. Any “transfers of value”

made to you by Dental Health Products, Inc. or other distributors or manu-

facturers of dental care products may need to be reported to the Center

for Medicare & Medicaid Services (CMS). This information will then be

posted by CMS on a public web site.

Important Notice…

We reserve the right to modify or change our Customer Service Policy or

the Terms and Conditions at any time for any reason without notice. As a

service to our customers, we will post the most current Customer Service

Policy and Terms and Conditions on our website. The website will super-

sede any Customer Policy and Terms and Conditions found in this catalog.