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place and technology and we
help clients create integrated
workplace, technology and
HR initiatives. Companies
can now create a baseline
experience score, and in true
test and learn fashion, identify
EPS2 actions and measure
and report results. EPS2 helps
clients move from costs to
adding value.
How can you improve your
EPS2 score?
BB: There a few things you
can do. First, EPS2 measures
the employee experience in
terms of six basic workplace
attribute categories:
1. Location
2. Workplace
3. Technology
4. Amenities
5. Services
6. Customs & Polices
We score how important the
attributes and outcomes in
each category are, and how
effective the company is at
delivering. Our diagnostics
then indicate top priority
actions that would improve
the employee workplace
experience. Clients find they
can bolster their business
cases with these KPIs
and follow up with true
experience improvement
measures to showcase
success.
1. Improve Employee
Retention and Attraction
2. Improve Operational
Efficiency
3. Improve Employee
Engagement
4. Bolster Employee
Productivity
5. Improve ROI
How does Experience per
SF™ work? And how does
this help clients improve
an employee workplace
experience?
BB: Experience per SF (EPS2)
is an industry differentiator
borne out of the needs of
the marketplace and leaders
diligently searching to
create, measure and monitor
employee’s workplace
experiences. Through surveys,
observations and focus
groups Cushman & Wakefield
can now break down an
employee experience
across 33 attributes and
10 experience outcomes
to help a client truly score
a workplace experience
and prioritize experience
improvement initiatives.
These initiatives are much
broader than just real estate.
Cushman & Wakefield
recommendations are
balanced between people,
Cushman & Wakefield’s
new diagnostic tool called
Experience per SF™ helps
clients pinpoint priorities that
lead to the following business
benefits:
These categories allow us to measure
work-life balance experiences; personal
and social experiences; and learning.
Success comes through implementing
EPS2 actions and capturing
improvements to the experience score.
Ability to separate EPS2
scores by market, building
and business unit to Bolster
Employee Productivity
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Identify potential over
performing areas and
re-distribute resources
and funding to improvement
areas to Improve ROI
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FOCUS
RENEW
TEAM
BOND
LEARN
INDIVIDUAL SOCIAL
LIFE
WORK
A BETTER LENS ON THE EXPERIENCE TYPES
BRYAN BERTHOLD
Managing Director, Workplace
Strategy & Change Management
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