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Focus: Reinforce all new skills

Review active listening (5 mins)

o

Physical attending

o

Verbal attending

o

Asking questions

Tell people this meeting provides an opportunity to practice active listening

Discuss progress on SMART goals (45-50 mins)

o

Group SMARTen goals as needed

Deliberately invite people to practice Active Listening (throughout)

o

“Can you paraphrase what you just heard and check for understanding?”

Assignment (5-10 mins)

o

Find two times when you can practice active listening between now and

next meeting

o

Review when active listening is valuable

Not something to do all the time necessarily

Almost certainly good to do more than you currently do

Moments of heightened emotion or conflict

Raise our awareness of when someone has something about

which they want to be heard

With customers

Cohort Meeting 1