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Focus: Reinforce all new skills
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Review active listening (5 mins)
o
Physical attending
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Verbal attending
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Asking questions
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Tell people this meeting provides an opportunity to practice active listening
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Discuss progress on SMART goals (45-50 mins)
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Group SMARTen goals as needed
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Deliberately invite people to practice Active Listening (throughout)
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“Can you paraphrase what you just heard and check for understanding?”
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Assignment (5-10 mins)
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Find two times when you can practice active listening between now and
next meeting
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Review when active listening is valuable
Not something to do all the time necessarily
Almost certainly good to do more than you currently do
Moments of heightened emotion or conflict
Raise our awareness of when someone has something about
which they want to be heard
With customers
Cohort Meeting 1