2017-2018 SOCCCD Benefit Summary

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Frequently Asked Questions, continued
HOW DO I FIND A KAISER DOCTOR?
Browse Kaiser Doctor profiles at
to see education, specialties, photos, and more. You
can also narrow your search by gender, languages
spoken, and location. And if you change your mind,
you can switch doctors at any time, for any reason.
DO I FIND A CONVENIENT KAISER
LOCATION?
You can search by ZIP code or keyword at
or use our free Kaiser Permanente
app to find a facility near your home or work.
HOW DO I TRANSFER
PRESCRIPTIONS FROM A NON-
KAISER PHARMACY TO A KAISER
PHARMACY?
You may transfer a prescription from a non-Kaiser
Permanente pharmacy to any of our pharmacies.
Simply give your Kaiser Permanente pharmacist your
prescription number and the pharmacy's name and
phone number in-person or over the phone. Your
Kaiser Permanente Pharmacist will handle the rest.
Please allow approximately two or more working days
to process the transfer.
WHERE CAN I GET ASSISTANCE
FOR TRANSITIONING MEDICAL TO
KAISER?
Southern CA New Members can contact the New
Member Entry Department toll free at 888-956-
1616 Monday-Friday 7am-7pm. The New Member
Entry departments are located within each of the
SCAL Appointment Call Centers and are the "best
resource" for New Members to obtain immediate
assistance for medical care within the Southern
California Permanente Medical Group (SCPMG). The
New Member Entry department can assist the
Member with selection of a Primary Care Physician,
scheduling of appointments, general health
appraisal and where possible even Fast-Track the
scheduling of Appointments to see Specialists.
HOW DO I USE MY CHIROPRACTIC
AND ACUPUNCTURE BENEFITS?
Kaiser Permanente HMO
You can obtain Services from any American Specialty
Health (ASH) Plans Participating Providers without a
referral from a Kaiser Permanente Plan Physician.
When you need chiropractic or acupuncture care,
follow these simple steps:
1.Find an American Specialty Health Plans (ASH)
Plans Participating Provider near you:
• Go to or
• Call 1-800-678-9133 (TTY 711), Monday
through Friday, from 5 a.m. to 6 p.m. PST
2.Schedule an appointment.
3.Pay for your office visit when you arrive for your
appointment.
Blue Shield HMO
Chiropractic Care and Acupuncture providers must be
part of the ASH Network. Providers can be found by
accessing the website, or by
visiting
You can visit any participating chiropractors or
acupuncturists in California from the ASH Plans
network without a referral from your HMO or POS
Personal Physician. Simply call a participating
provider to schedule an initial exam. At the time of
your first visit, you’ll present your Blue Shield ID card
and pay only your copayment. Because participating
chiropractors and acupuncturists bill ASH Plans
directly, you’ll never have to file claim forms.
Blue Shield PPO
Chiropractic Care and Acupuncture providers do not
have to be within in the ASH Network. To find a
provider visit click Find a
provider, under Find a PPO Network provider , click
Doctor specialist, click Alternative medicine, enter
you location, and select either Acupuncture or
Chiropractor.