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Surrey Public Library
2017-2021 FINANCIAL PLAN
PERFORMANCE MEASURES
The following table identifies key performance measures that will help the Libraries track
progress and monitor towards building a sustainable Surrey.
1
Budget figures from 2017 to 2021 have been revised to more accurately reflect current data and trends.
Division
Performance Measures
(Sustainability Theme)
Actual
2016
Budget
2017
1
2018
2019
2020
2021
Public
Services
# of visits made to library
locations and library website
(Inclusion/Health &
Wellness)
4.29M
4.25M 4.28M 4.31M 4.34M 4.37M
# of transactions
completed using the
Library’s materials
collection
(Education & Culture
)
4.71M
5.00M 5.05M 5.10M 5.15M 5.20M
# of enrolments in Summer
Reading Club and other
literacy programs
(Education & Culture
)
155,442
139,000 151,000 165,000 180,000 196,000
Administrative
Services
# of online access points
available on library
premises
(Inclusion)
234
236
238
240
242
245
% of new customers signed
up on email notification
(Ecosystems)
62.1%
63%
64%
66%
68%
70%
Budget
2016
4.19M
4.90M
120,000
234
62%
255