EuroWire September 2017

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Corporate
September 2017 25
FAST, competent and reliable support
for customers all over the world – Sikora
meets these requirements with the Smart
Assistance Manager (SAM). For customers
this means significantly more efficient
support and, therefore, optimised service
processes.
Sikora’s Smart Assistance Manager is a
13.3" tablet, optimised for the rough
industrial environment.
The Smart Assistance Manager allows a
direct connection with a Sikora support
engineer to receive instructions for all
maintenance, support and diagnosis tasks
via the integrated video chat feature (5
MP camera).
In real time the Sikora support engineer
gets direct access to the Sikora device for
immediate diagnosis. In the same way,
software updates are installed.
The assignment of the Smart Assistance
Manager starts with the installation of
the measuring device. With the SAM, the
customer transmits via video-stream the
environmental conditions as well as the
line layout to Sikora. The Sikora support
assists, for example with information
on the best possible positioning of the
equipment.
Due to diverse connection possibilities,
such as USB 3.0, RJ 45 Ethernet,
Bluetooth 4.0 and the LTE/UMTS
module, as well as various application
possibilities, the Smart Assistance
Manager is an important tool for modern
production lines, for example to support
maintenance and diagnosis tasks, as
well as every Smart Factory in the era of
Industry 4.0.
The individually designed licence module
always guarantees the most current version
of the diagnosis software for a live session
for fault detection or as an offline diagnosis
system for all Sikora measuring, control,
inspection, analysis and sorting systems.
Sikora AG – Germany
Website:
Remote service for support in real time
▲ Sikora’s Smart Assistance Manager