27 / 191
Inquiry—Billing, Claims, Policy View / Status
Claims Reporting / Notice of First Loss
Loss Runs
Rate / Quote
Rate Quote With Attachments
Multiple Carrier Rating (through comparative rater)
Policy Issue
Endorsements
Alerts / Activity Notifications
Commercial Lines Functions
96.9%
75.0%
96.9%
78.1%
50.0%
15.6%
65.6%
71.9%
50.0%
2010 Best
Practices Study
Agencies
with Revenues
Under $1,250,000
27
Analysis of Agencies with Revenues Under $1,250,000
Mgmt. Perspectives
Profile
Revenues
Expenses
Profitability
Employee Overview
Producer Info
Staff Service Info
Technology
Insurance Carriers
Appendix
Very Negative
Very Positive
Inquiry—Billing, Claims, Policy View / Status
Claims Reporting / Notice of First Loss
Loss Runs
Rate / Quote
Multiple Carrier Rating (through comparative rater)
Policy Issue
Endorsements
Alerts / Activity Notifications
Make a Payment
Book Roll
Real Time Interface
Via Agency Management System
Personal Lines Functions
Average
+25% Profit
+25% Growth
% of Agencies having:
Average Number of Real-Time Interfaces
4.7%
4.7%
5.1%
Impact on Effectiveness/Efficiency
Personal Lines
Commercial Lines (small business)
Commercial Lines (some/all lines of larger risks)
Claims
Direct Bill Commission Statements
Download Function / Usage
% Having
Function
90.9%
66.7%
69.7%
97.0%
57.6%
69.7%
81.8%
63.6%
72.7%
21.2%
100.0%
76.3%
47.4%
36.8%
71.1%