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THE BARTENDER'S FRIEND
16. When a drink contains fruit or berries be sure to serve
with it a spoon.
17. Be careful in refilling glasses for a group of customers,
particularly beer glasses. The best practice is to wash all
of the glasses after each round.
18. While preparing a drink or drinks get the price firmly
fixed in your mind so that you won't have to hesitate in
front of the customer or the cash register.
19. Be careful to collect the right amount and equally careful
in making change. Should you inadvertently or uninten
tionally short change a customer, or should he make a claim
that his change is short, adjust it immediately with an
apology and without argument or discussion, particularly
when the amount is small and the customer is known to
you. Don't lose a customer for the sake of a little change.
Either one or both of you may be wrong, but you can at
least be friends.
20. When a customer enters show readiness to serve him, but
don't be too quick in asking him what he is going to have.
Greet him with a pleasantry and let him ask for what he
wants. Most people like to see that you are interested in
them more than in how fast you can get their money.
21. Be pleasant and cheerful at all times, smile when you can,
and listen to the customer. If things are wrong with you
and troubles bear you down, keep it to yourself. The
customer may have dropped in to get away from troubles
and to forget. Or, he may have troubles that he wants
you to listen to. So why take up his time? Be sym-