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Adopted FY 2015-16 Budget
General Government - Network Services Fund
BUDGET HIGHLIGHTS
The FY 15-16 Budget is increasing by $6,248.
The FY 15-16 Budget includes a correction of a position allocation with a transfer of one FTE from Information
Technology.
The Telecommunications Division was created to better manage telecommunication systems, mobile devices,
and to more efficiently address internal customer needs.
Efficiency Measures
Percent of Telecom work orders closed within 3 days.
96%
96%
96%
96%
Percent of Help Desk calls completed within 3 days
87%
87%
87%
87%
Average response time to critical systems and
applications problems
1 hour or less 1 hour or less
1 hour or less
1 hour or less
% uptime on critical servers to include Lawson,
Kronos, SQL, Web, Exchange, Apps1, etc
98%
98%
98%
98%
% of virtual servers as compared to physical servers
94%
98%
98%
98%
Average response time to helpdesk, systems and
service requests
3 hours
3 hours
3 hours
3 hours
Effectiveness Measures
Percentage of customers rating Network Services as
"good" or "excellent"
98%
98%
98%
98%
Percentage of identified remote sites with network
access
98%
98%
98%
98%
BUDGET SUMMARY
2013-14
2014-15
2015-16
2016-17
Actual
Budget
Adopted
Projected
Expenditures:
Personnel Costs
1,412,289
1,494,617
1,617,976
1,671,480
Maintenance & Operations
8,047,575
8,429,740
8,312,629
8,312,629
Capital Outlay
614,951
2,850,000
2,850,000
2,850,000
Total
10,074,815
12,774,357
12,780,605
12,834,109
Total FTE Positions
19.750
19.750
20.750
20.750
Revenues:
Internal Charges
8,955,496
9,925,133
9,925,133
9,925,133
Fund Balance
1,603,782
107,659
113,907
167,411
All Other
651,921
2,741,565
2,741,565
2,741,565
Total
11,211,199
12,774,357
12,780,605
12,834,109