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CMAB Glossary of Terms

ACV (All commodity volume) -- Total grocery dollars attributed to individual retail

groups in a defined geographic trade area.

Advertising awareness

-- One diagnostic tool that companies use to gauge the success of

a campaign, advertising awareness studies measure whether or not consumers have

knowledge of the ad or recall seeing it.

Advertorial

-- An advertisement in a print publication designed to look like a news or

feature article.

Brand

-- A name or symbol that identifies a company's product as distinct from those of

its competitors. A well-developed brand communicates a promise to the consumer about

a product's unique benefits.

Broker

-- An agent who is authorized to buy or sell products for another organization.

Brokers facilitate the movement of dairy products from processors to retail stores.

California Dairy Quality Assurance Program (CDQA)

-- An educational program

collaboratively offered by the California dairy industry, state and federal regulatory

agencies, and the University of California. Its goal is to encourage, through education

and voluntary certification, science-based dairying practices which promote the health of

the consumer, the environment and dairy livestock.

California Dairy Research Foundation (CORF)

-- The mission of the CDRF is to

increase the utilization ofmilk through investments in research. The scope of this

research includes dairy foods, dairy herd health and food safety, nutrition and dairy

quality assurance.

California Department of Food

&

Agriculture (CDFA)

-- The CDFA promotes and

fosters confidence in California agriculture by implementing and communicating public

policy and programs. The CDFA interfaces with the dairy industry in a variety of areas

including exports, promotion and research marketing orders, producer milk pricing,

pooling and distribution of milk revenue, quality and sanitation, and animal health.

Cable

TV -- Television service purchased by consumers that is carried to homes by

direct wires (cables).

Centralized Buying -- Under a centralized buying system, the responsibility for product

selection and purchase is consolidated in a central market office, rather than with the

individual stores.