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Exercise 2
Quality improvement
1. Practice:
Translate the information from the patient flow chart into a Value Stream Map
and visualize on a brown paper.
Define where you encounter issues / where you want to improve quality.
2. Discussion:
Which Lean tool(s) would you use for Quality Improvement in your case?
3. Result:
Visualize your improvement plan on a Kaizen-board
Define starting point PDCA (measure),
appoint a problem owner, make communication plan
What do you need to succeed / describe risks