EoW November 2012

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News
Corporate
November 2012 18
Combining work and
family life at the office
Sikora now has a parent-and-child
office. Fathers and mothers have the
opportunity to bring their children into
the company in a child-care emergency.
In the parent-and-child office, they can
continue working while caring for their
children. The aim of this facility is to
strengthen reconciliation of work and
family life.
In particular, at unpredictable situations
as for example when child-care is
missing or to bridge holiday time
of kindergartens, the office helps to
combine familiar and professional
reasons.
“The facility is a relief and also helps
to avoid absenteeism of the working
parents,” said Bernadette Sikora,
managing partner of Sikora Holding
GmbH & Co KG. “Moreover, it increases
attractiveness of working with Sikora.”
The recently furnished parent-and-child
office addresses children of all ages. From
the changing table pad, a lying area, child
bed, toys, painting supplies, to books and
toy blocks, parents have everything their
children need.
Equipment was financed by the company
and from donations by employees.
Sikora AG – Germany
Website:
▲ ▲ The parent-and-child office helps mothers and fathers in a child-care emergency
With a customer base of approximately 8.5
million connected households throughout
Germany, Kabel Deutschland (KD) turned
to Jacada, a leading global provider of
customer service experience technology,
to provide a single yet comprehensive
view of its customers.
In doing so, KD has been able to increase
customer and agent satisfaction while
reducing operational costs, average handle
time and streamlining work processes.
Jacada’s solution integrates vital
applications and multiple customer
communication channels across KD’s
contact centres to provide a single,
optimised view of customer information.
This integration enables agents to easily
navigate through customer data and
services in a more efficient manner.
“Customers demand a positive and
productive experience every time
they engage with a company. We are
committed to delivering customer service
technology that enables a company
to achieve an effective and consistent
customer experience,” said Gideon
Hollander, CEO for Jacada.
“Kabel Deutschland sought out leading
technology solutions to help deliver a
better customer experience and as a result
they’ve shown their customers they value
their business and will continue to make
their needs a priority.”
Jacada’s customer service solutions include
a mobile service platform, customer-facing
desktops, and agent scripting technologies
that simplify the way companies interact
with their customers.
Kabel Deutschland – Germany
Website : www. kabeldeutschland.de
A complete view of its customers