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22

Quarterly Report - Q2 2017

INCREASE IN

ADR EVENTS

COMPARED TO 2ND QUARTER OF 2016

3,073

ISSUES CASE REFERRALS

240

FULL & FINAL CASE REFERRALS

Case Referrals

Over

44%

resulted in settlement of all or some of the issues.

Over

68%

resulted in settlement of all or some of the issues.

Issue Facilitations

Issue Mediations

Full & Final Mediations

Over

75%

Full & Final Mediations resulted in settlement.

Alternative Dispute Resolution

Department Updates

13,717

COMPLETED

ADR CASPER Tasks

3,313

OPENED

550 Events Held

424

ISSUE MEDIATIONS/FACILITATIONS

117

FULL AND FINAL MEDIATION

9

ORIENTATION SESSIONS

55

%