Ponderosa Cima 2017 Directory

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How to Contact the
California Telephone Access
Program (CTAP) Call Center:
Tel Numbers Mailing Address
1-800-806-1191 (English) P.O. Box 30310
1-800-949-5650 (Spanish) Stockton, CA 95213
1-800-806-4474 (TTY)
email:
Now It’s Even
Easier to Reach the TRS
The Telecommunication Relay System is even easier
to reach… just dial “7-1-1.” Since October 1, 2001 the
Federal Communications Commission (FCC) requires
all telecommunication companies to provide three-digit
7-1-1 dialing for access to the Telecommunications
Relay Service (TRS). Customers will be able to dial
7-1-1 for TRS assistance from any wireless, wire-line,
or pay telephone.
TRS provides a communications link between people
with hearing or speech disabilities using a Tele-
communication Device for the Disabled (TDD) and
people who use voice telephone. Although existing
800 numbers will remain in effect, implementation of
7-1-1 dialing nationwide will make it easier to use TRS,
especially if you are traveling from state to state.
How does the TRS work?
Either the TDD or voice telephone user can initiate the
7-1-1 call. By dialing 7-1-1, you will reach a TRS center
communications assistant. The assistant sets up a
connection between the TDD caller and the telephone
user and “relays” the discussion by typing in the voice
conversation and speaking the text message. All calls
are handled with total privacy.
Now you can dial 7-1-1 to reach the TRS 24-hours-a-
day, every day. There is no charge for dialing 7-1-1 and
local calls are free. Long distance calls are billed as if
you had dialed the number directly through TRS. You
can also use the existing toll-free 800 numbers to reach
the TRS. The 800 numbers to reach the TRS can be
obtained on their website at
or TDD users may call 1-800-735-2929 or by calling
Ponderosa Customer Care Center at 1-800-682-1878.
Please note that 7-1-1 is only to be used to reach the TRS.
For EMERGENCIES you should continue to use 9-1-1.
Telephone Access Program (Relay)
To Reach Relay
Provider, Dial:
Hamilton Relay
Phone Numbers
All Callers 711
TTY 1-800-735-2929 1-800-855-7100
Voice 1-800-735-2922 1-800-855-7100
VCO (Voice Carry Over) 1-800-735-2929 1-800-855-7100
HCO (Hearing Carry Over) 1-800-735-2929 1-800-855-7100
STS (Speech to Speech) 1-800-854-7784 1-800-855-7300
ASCII 1-800-855-7100
Customer Service 1-877-632-9095
E N G L I S H
All Callers 711
TTY 1-800-855-3000 1-800-855-7200
Voice 1-800-735-2922 1-800-855-7200
VCO (Voice Carry Over) 1-800-855-3000 1-800-855-7200
HCO (Hearing Carry Over) 1-800-855-3000 1-800-855-7200
STS (Speech to Speech) 1-800-854-7784 1-800-855-7200
ASCII 1-800-855-7200
Customer Service 1-877-419-8440
S P A N I S H